Senior Call Center Agent Full Time

A reputable organization in Doha, Qatar is seeking a Senior Call Center Agent to support customer contact operations, support channels, service quality, and customer retention. The successful candidate will bring practical experience, strong professional judgment, and the ability to deliver high-quality work in a fast-paced GCC environment.

Key Responsibilities:
– Respond to customer inquiries across phone, email, chat, or ticketing channels
– Resolve complaints professionally and escalate complex cases when required
– Maintain accurate customer records and service documentation
– Support service quality targets and customer satisfaction initiatives

Requirements:
– High school diploma or degree preferred
– 6–10 years of relevant practical experience in the applied role
– Strong working knowledge of call handling, CRM, complaint resolution, customer service
– Excellent communication, coordination, and problem-solving skills
– Ability to work effectively in a multicultural GCC environment

Tagged as: call handling, complaint resolution, CRM, customer service