Manager Customer Support Full Time

A reputable organization in Doha, Qatar is seeking a Manager Customer Support to support customer contact operations, support channels, service quality, and customer retention. The successful candidate will bring practical experience, strong professional judgment, and the ability to deliver high-quality work in a fast-paced GCC environment.

Key Responsibilities:
– Respond to customer inquiries across phone, email, chat, or ticketing channels
– Resolve complaints professionally and escalate complex cases when required
– Maintain accurate customer records and service documentation
– Support service quality targets and customer satisfaction initiatives

Requirements:
– Degree or diploma preferred
– 7–12 years of relevant practical experience in the applied role
– Strong working knowledge of ticketing systems, email/chat support, customer satisfaction, escalation management
– Excellent communication, coordination, and problem-solving skills
– Ability to work effectively in a multicultural GCC environment
– Proven ability to lead teams, manage stakeholders, and drive measurable outcomes

Tagged as: customer satisfaction, email/chat support, escalation management, ticketing systems